Der Programm-Manager von GoGoRoad möchte sicherstellen, dass im Callcenter ausreichend Personal vorhanden ist, um Serviceverzögerungen zu vermeiden...

The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...

The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...

During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...

To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...

Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

When reviewing a case, the Customer Information window must display the customer account information after accessing the account. You can update the...

MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...