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Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Rubriques

    25 mins

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding dynamic functionality to a button

Adding fields to Views

Displaying list data in Views

Refining an Agile Workbench backlog

Grouping fields in Views

Customizing a View at run time

Stil auf ein UI-Element anwenden

UI für eine mobile App entwerfen

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