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Adding optional actions to a workflow for BAs
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Défi
Adding optional actions to a workflow for BAs
2 Tâches
10 mins
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GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Adding predictors to an adaptive model
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Défi
Adding predictors to an adaptive model
6 Tâches
10 mins
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U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. The implementation team has set up the...
Adding predictors to an adaptive model in BOE
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Défi
Adding predictors to an adaptive model in BOE
5 Tâches
10 mins
Pega Customer Decision Hub 8.8 -
U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card and mortgage offers that customers receive on its website. To optimize...
Approving work for BAs
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Défi
Approving work for BAs
5 Tâches
20 mins
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In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Building models with Pega machine learning
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Défi
Building models with Pega machine learning
6 Tâches
15 mins
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U+ Bank implements Customer Decision Hub™ to determine which credit card offer to show a customer on the bank's website. To reduce the number of...
Challenging a Predictive Model
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Défi
Challenging a Predictive Model
3 Tâches
10 mins
Pega Customer Decision Hub '23 -
U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offers that a customer receives on the U+ Bank website. The bank makes a...
Communicating with users for BAs
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Défi
Communicating with users for BAs
3 Tâches
20 mins
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During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...
Configuring Primary Fields for BAs
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Défi
Configuring Primary Fields for BAs
4 Tâches
10 mins
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Constructing Views in Constellation for BAs
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Défi
Constructing Views in Constellation for BAs
6 Tâches
40 mins
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For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Controlling the workflow based on a business context for BAs
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Défi
Controlling the workflow based on a business context for BAs
2 Tâches
15 mins
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...