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User experience design and performance

Voice AI components

  • Module

    Voice AI components

    2 Topics

    15 mins

    Visible to: All users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Work assignment

Analyzing security event logs

Configurating SAML authentication

  • Challenge

    Configurating SAML authentication

    3 Tasks

    1 hr 30 mins

    Visible to: All users
  • Front Stage is considering using SSO with SAML to Authenticate Operators. There are many Identity Providers available in the marketplace, and some are...

Configuring OpenID Connect authentication

Contacting hotels

Creating a composite tab

Creating a new, DX-compliant service request type

  • Challenge

    Creating a new, DX-compliant service request type

    3 Tasks

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants one of its regional teams to start submitting E-bill registration service requests in their homegrown React-based CRM application...

Creating the booking and FSG applications

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