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Creating a chatbot channel
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Challenge
Creating a chatbot channel
5 Tasks
15 mins
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U+ Air wants to use a chatbot to handle ticket cancellation requests through all relevant channels to reduce the workload of customer service...
Creating a child case
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Challenge
Creating a child case
2 Tasks
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
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Challenge
Creating a child Case for BAs
8 Tasks
30 mins
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating a churn prediction
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Challenge
Creating a churn prediction
2 Tasks
15 mins
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...
Creating a churn prediction using a scorecard
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Challenge
Creating a churn prediction using a scorecard
3 Tasks
20 mins
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U+ Bank wants to predict and avoid potential customer churn before it happens. When customers leave a bank, the result is costly in terms of lost...
Creating a churn prediction using an ML model
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Challenge
Creating a churn prediction using an ML model
2 Tasks
15 mins
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...
Creating a composite tab
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Challenge
Creating a composite tab
2 Tasks
5 mins
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Creating a custom business report
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a Data Model
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Challenge
Creating a Data Model
3 Tasks
10 mins
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When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data object for BAs
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Challenge
Creating a data object for BAs
4 Tasks
30 mins
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One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...