Search
Configuring Primary Fields for BAs
-
Défi
Configuring Primary Fields for BAs
4 Tâches
10 mins
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Sizing a project in App Studio for BAs
-
Défi
Sizing a project in App Studio for BAs
1 Tâche
20 mins
-
With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Skipping a Process based on a business context for BAs
-
Défi
Skipping a Process based on a business context for BAs
2 Tâches
10 mins
-
Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Establishing Service-Level Agreements for BAs
-
Défi
Establishing Service-Level Agreements for BAs
1 Tâche
15 mins
-
In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Creating a child Case for BAs
-
Défi
Creating a child Case for BAs
8 Tâches
30 mins
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Controlling the workflow based on a business context for BAs
-
Défi
Controlling the workflow based on a business context for BAs
2 Tâches
15 mins
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating users and roles
-
Défi
Creating users and roles
4 Tâches
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating a custom business report
-
Défi
Creating a custom business report
4 Tâches
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating and managing teams of users
-
Défi
Creating and managing teams of users
5 Tâches
15 mins
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Berechnete Felder erstellen
-
Défi
Berechnete Felder erstellen
3 Tâches
15 mins
-
Der Bürgermeister von MyTown und die Koordinationsstelle für kommunale Dienstleistungen möchten nachverfolgen können, wie lange Teams für...