Search
Configuring a coaching tip
-
Défi
Configuring a coaching tip
2 Tâches
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Défi
Configuring a common phrase
2 Tâches
15 mins
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring customer verification
-
Défi
Configuring customer verification
3 Tâches
15 mins
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Configuring organization structure
-
Défi
Configuring organization structure
6 Tâches
15 mins
-
For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
-
Défi
Configuring Pega Robot Manager
4 Tâches
30 mins
-
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating Windows form and procedure automations
-
Défi
Creating Windows form and procedure automations
9 Tâches
45 mins
-
The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Creating reports that combine data from multiple classes
-
Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating solutions and projects
-
Défi
Creating solutions and projects
1 Tâche
15 mins
-
Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...
Creating an Insight
-
Défi
Creating an Insight
2 Tâches
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating an automation
-
Défi
Creating an automation
2 Tâches
45 mins
-
Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...