Search
Creating work status values
-
Défi
Creating work status values
2 Tâches
10 mins
-
GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Assignment Overview
-
Défi
Assignment Overview
1 Tâche
10 mins
-
U+ Comms, a leading telecommunications company, has decided to utilize Pega Customer Decision Hub to improve its customer experience and provide...
Constructing Views in Constellation for BAs
-
Défi
Constructing Views in Constellation for BAs
6 Tâches
40 mins
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Manipulating application data for BAs
-
Défi
Manipulating application data for BAs
2 Tâches
20 mins
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Validating data against business logic for BAs
-
Défi
Validating data against business logic for BAs
1 Tâche
10 mins
-
With GoGoRoad, customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card...
Creating data relationships for BAs
-
Défi
Creating data relationships for BAs
2 Tâches
10 mins
-
In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...
Creating a data object for BAs
-
Défi
Creating a data object for BAs
4 Tâches
30 mins
-
One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...
Creating Insights for BAs
-
Défi
Creating Insights for BAs
2 Tâches
25 mins
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Configuring Primary Fields for BAs
-
Défi
Configuring Primary Fields for BAs
4 Tâches
10 mins
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Creating a custom business report
-
Défi
Creating a custom business report
4 Tâches
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...