Search
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Tasks
5 mins
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring Primary Fields for BAs
-
Challenge
Configuring Primary Fields for BAs
4 Tasks
10 mins
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring UI elements
-
Challenge
Configuring UI elements
2 Tasks
10 mins
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Constructing Views in Constellation for BAs
-
Challenge
Constructing Views in Constellation for BAs
6 Tasks
40 mins
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Creating a Data Model
-
Challenge
Creating a Data Model
3 Tasks
10 mins
-
When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data object for BAs
-
Challenge
Creating a data object for BAs
4 Tasks
30 mins
-
One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...
Creating a data relationship
-
Challenge
Creating a data relationship
2 Tasks
15 mins
-
The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...
Creating a Digital Messaging interface
-
Challenge
Creating a Digital Messaging interface
2 Tasks
10 mins
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating and setting application variables
-
Challenge
Creating and setting application variables
2 Tasks
15 mins
-
GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating data relationships for BAs
-
Challenge
Creating data relationships for BAs
2 Tasks
10 mins
-
In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...