Search
Role of a Pega Business Architect
-
Module
Role of a Pega Business Architect
2 Rubriques
30 mins
-
The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Testing for accessibility
-
Module
Testing for accessibility
5 Rubriques
1h 20 mins
-
One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Working in the Patient 360 profile
-
Module
Working in the Patient 360 profile
8 Rubriques
1h 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Adding a duplicate Case search for BAs
-
Défi
Adding a duplicate Case search for BAs
4 Tâches
15 mins
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding optional actions to a workflow for BAs
-
Défi
Adding optional actions to a workflow for BAs
2 Tâches
10 mins
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Approving work for BAs
-
Défi
Approving work for BAs
5 Tâches
20 mins
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Constructing Views in Constellation for BAs
-
Défi
Constructing Views in Constellation for BAs
6 Tâches
40 mins
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Manipulating application data for BAs
-
Défi
Manipulating application data for BAs
2 Tâches
20 mins
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Routing work to users for BAs
-
Défi
Routing work to users for BAs
2 Tâches
15 mins
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Designing a Case Life Cycle for BAs
-
Défi
Designing a Case Life Cycle for BAs
8 Tâches
40 mins
-
GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...