Search
Adding a duplicate Case search for BAs
-
Défi
Adding a duplicate Case search for BAs
4 Tâches
15 mins
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding and configuring adapters
-
Défi
Adding and configuring adapters
2 Tâches
15 mins
-
With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
-
Défi
Adding framework components to a solution
8 Tâches
45 mins
-
The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Adding optional actions to a workflow for BAs
-
Défi
Adding optional actions to a workflow for BAs
2 Tâches
10 mins
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Applying advanced automation techniques and best practices
-
Défi
Applying advanced automation techniques and best practices
5 Tâches
35 mins
Pega Robotic Automation 22.1 -
While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...
Approving work for BAs
-
Défi
Approving work for BAs
5 Tâches
20 mins
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Routing work to users for BAs
-
Défi
Routing work to users for BAs
2 Tâches
15 mins
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Designing a Case Life Cycle for BAs
-
Défi
Designing a Case Life Cycle for BAs
8 Tâches
40 mins
-
GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Communicating with users for BAs
-
Défi
Communicating with users for BAs
3 Tâches
20 mins
-
During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...
Creating Personas and Channels for BAs
-
Défi
Creating Personas and Channels for BAs
4 Tâches
20 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...