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Pausing and resuming case processing
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Défi
Pausing and resuming case processing
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Designing a Case Life Cycle
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Défi
Designing a Case Life Cycle
8 Tâches
30 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Setting Case Status
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Défi
Setting Case Status
1 Tâche
20 mins
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Circumstancing Rules on a single variable
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Défi
Circumstancing Rules on a single variable
2 Tâches
30 mins
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TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...
Circumstancing Rules on multiple variables
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Défi
Circumstancing Rules on multiple variables
3 Tâches
30 mins
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As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...
Collaborating with Pulse and Tags
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Défi
Collaborating with Pulse and Tags
2 Tâches
10 mins
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Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Designing a mobile app experience
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Défi
Designing a mobile app experience
4 Tâches
15 mins
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GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
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Défi
UI für eine mobile App entwerfen
3 Tâches
15 mins
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Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...
Configuring UI elements
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Défi
Configuring UI elements
2 Tâches
10 mins
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Configuring Rule resolution
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Défi
Configuring Rule resolution
2 Tâches
25 mins
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Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...