The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

To achieve this goal...

After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...

You just arrived on the GoGoRoad application development project as a Pega Business Architect. 

GoGoRoad is a membership-based automotive service...

U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offers that a customer receives on the U+ Bank website. The bank makes a...

U+ Bank recently completed a pilot project to show an offer, the Standard credit card, to all customers who log in to their account page on the...

TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...

As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...

Sophia Anderson is the sales manager for North America. Sophia has a new member on her team named Noah Smith. Sophia notices that Noah is...

Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...