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Configuring a knowledge article suggestion
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Défi
Configuring a knowledge article suggestion
5 Tâches
5 mins
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
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Défi
Configuring common phrases for agents
3 Tâches
5 mins
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring conditional visibility in Constellation Views
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Défi
Configuring conditional visibility in Constellation Views
3 Tâches
30 mins
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...
Control the workflow based on business context
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Défi
Control the workflow based on business context
3 Tâches
10 mins
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating data relationships in Views
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Défi
Creating data relationships in Views
4 Tâches
10 mins
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a child case
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Défi
Creating a child case
2 Tâches
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a SOAP connector
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Défi
Creating a SOAP connector
3 Tâches
30 mins
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Human Resources (HR) business partners use a legacy application to locate discount services available to employees near their home location. This...
Creating a Data Model
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Défi
Creating a Data Model
3 Tâches
10 mins
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When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data relationship
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Défi
Creating a data relationship
2 Tâches
15 mins
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The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...