Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...

U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...

Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...

U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform™, which you can use to...