Search
Digital messaging
-
Module
Digital messaging
3 Rubriques
25 mins
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Offline projects explained
-
Module
Offline projects explained
4 Rubriques
45 mins
Pega Mobile Client -
Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...
Testing for accessibility
-
Module
Testing for accessibility
5 Rubriques
1h 20 mins
-
One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Creating Insights for BAs
-
Défi
Creating Insights for BAs
2 Tâches
25 mins
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating a custom business report
-
Défi
Creating a custom business report
4 Tâches
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Case-Typ „Backlog“ untersuchen
-
Défi
Case-Typ „Backlog“ untersuchen
11 Tâches
30 mins
-
Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Configuring a dashboard
-
Défi
Configuring a dashboard
2 Tâches
30 mins
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Creating reports that combine data from multiple classes
-
Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating an Insight
-
Défi
Creating an Insight
2 Tâches
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...