Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...

Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...