Search
Configuring a knowledge article suggestion
-
Défi
Configuring a knowledge article suggestion
5 Tâches
5 mins
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring and managing a deployment pipeline
-
Défi
Configuring and managing a deployment pipeline
8 Tâches
15 mins
-
As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...
Configuring business conditions
-
Défi
Configuring business conditions
2 Tâches
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
-
Défi
Configuring common phrases for agents
3 Tâches
5 mins
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating data relationships in Views
-
Défi
Creating data relationships in Views
4 Tâches
10 mins
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a Data Model
-
Défi
Creating a Data Model
3 Tâches
10 mins
-
When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data relationship
-
Défi
Creating a data relationship
2 Tâches
15 mins
-
The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...
Creating and setting application variables
-
Défi
Creating and setting application variables
2 Tâches
15 mins
-
GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating a Digital Messaging interface
-
Défi
Creating a Digital Messaging interface
2 Tâches
10 mins
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...