Search
Creating Personas and Channels for BAs
-
Défi
Creating Personas and Channels for BAs
4 Tâches
20 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
-
Défi
Creating users and roles
4 Tâches
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Deploying a mobile app for Pega Platform
-
Défi
Deploying a mobile app for Pega Platform
2 Tâches
30 mins
-
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Designing a Case Life Cycle
-
Défi
Designing a Case Life Cycle
8 Tâches
30 mins
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
-
Défi
Designing a Case Life Cycle for BAs
8 Tâches
40 mins
-
GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Designing a mobile app experience
-
Défi
Designing a mobile app experience
4 Tâches
15 mins
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
Enforcing Service-Level Agreements
-
Défi
Enforcing Service-Level Agreements
1 Tâche
15 mins
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Escalating late work
-
Défi
Escalating late work
1 Tâche
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
-
Défi
Establishing Service-Level Agreements for BAs
1 Tâche
15 mins
-
In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Overriding Case Urgency
-
Défi
Overriding Case Urgency
1 Tâche
10 mins
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...