Search
Configuring a coaching tip
-
Défi
Configuring a coaching tip
2 Tâches
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Défi
Configuring a common phrase
2 Tâches
15 mins
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a data source
-
Défi
Configuring a data source
1 Tâche
15 mins
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring customer verification
-
Défi
Configuring customer verification
3 Tâches
15 mins
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating data relationships in Views
-
Défi
Creating data relationships in Views
4 Tâches
10 mins
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating reports that combine data from multiple classes
-
Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating a SOAP connector
-
Défi
Creating a SOAP connector
3 Tâches
30 mins
-
Human Resources (HR) business partners use a legacy application to locate discount services available to employees near their home location. This...
Creating an Insight
-
Défi
Creating an Insight
2 Tâches
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a Data Model
-
Défi
Creating a Data Model
3 Tâches
10 mins
-
When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data relationship
-
Défi
Creating a data relationship
2 Tâches
15 mins
-
The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...