![](/themes/custom/pegaacademy_theme/images/backgrounds/background-satellite-dish.jpg)
Search
Updating Assignment routing
-
Défi
Updating Assignment routing
2 Tâches
20 mins
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a duplicate Case search for BAs
-
Défi
Adding a duplicate Case search for BAs
4 Tâches
15 mins
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding a duplicate Case Type search
-
Défi
Adding a duplicate Case Type search
3 Tâches
10 mins
-
InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...
Adding optional Actions to a workflow
-
Défi
Adding optional Actions to a workflow
1 Tâche
5 mins
-
InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Adding optional actions to a workflow for BAs
-
Défi
Adding optional actions to a workflow for BAs
2 Tâches
10 mins
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Attaching PDF files to a case
-
Défi
Attaching PDF files to a case
2 Tâches
10 mins
-
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Overriding Case Urgency
-
Défi
Overriding Case Urgency
1 Tâche
10 mins
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Enforcing Service-Level Agreements
-
Défi
Enforcing Service-Level Agreements
1 Tâche
15 mins
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work for BAs
-
Défi
Approving work for BAs
5 Tâches
20 mins
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
-
Défi
Approving work
1 Tâche
5 mins
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...