Search
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Tasks
5 mins
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring organization structure
-
Challenge
Configuring organization structure
6 Tasks
15 mins
-
For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
-
Challenge
Configuring Pega Robot Manager
4 Tasks
30 mins
-
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Control the workflow based on business context
-
Challenge
Control the workflow based on business context
3 Tasks
10 mins
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating Windows form and procedure automations
-
Challenge
Creating Windows form and procedure automations
9 Tasks
45 mins
-
The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Creating data relationships in Views
-
Challenge
Creating data relationships in Views
4 Tasks
10 mins
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating solutions and projects
-
Challenge
Creating solutions and projects
1 Task
15 mins
-
Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...
Creating a child case
-
Challenge
Creating a child case
2 Tasks
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating an Insight
-
Challenge
Creating an Insight
2 Tasks
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a Data Model
-
Challenge
Creating a Data Model
3 Tasks
10 mins
-
When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...