Search
Configuring a chatbot with web messaging
-
Défi
Configuring a chatbot with web messaging
5 Tâches
15 mins
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a knowledge article suggestion
-
Défi
Configuring a knowledge article suggestion
5 Tâches
5 mins
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
-
Défi
Configuring common phrases for agents
3 Tâches
5 mins
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Control the workflow based on business context
-
Défi
Control the workflow based on business context
3 Tâches
10 mins
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating data relationships in Views
-
Défi
Creating data relationships in Views
4 Tâches
10 mins
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a child case
-
Défi
Creating a child case
2 Tâches
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating an Insight
-
Défi
Creating an Insight
2 Tâches
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a Data Model
-
Défi
Creating a Data Model
3 Tâches
10 mins
-
When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a case completion prediction
-
Défi
Creating a case completion prediction
3 Tâches
15 mins
-
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...